SAP Commerce Product Review And Rating | Product Reviews Rating in Hybris
SAP Commerce (formerly known as SAP Hybris Commerce) provides various features and capabilities for implementing product reviews and ratings on an e-commerce platform. The implementation typically involves the following components and steps:
1. Data Model:
- Review: This represents an individual review written by a customer. It includes attributes such as the reviewer's name, date of the review, rating, comments, etc.
- Rating: This represents the overall rating given by customers for a product. It can be an average of all the individual ratings received.
2. User Interface:
- Review Submission Form: You need to design a user-friendly form where customers can submit their reviews. The form should include fields for the rating (e.g., star rating) and a comment box for additional feedback.
- Review Display: Implement a section on the product page where customer reviews are displayed. Each review should show the rating, reviewer's name, date, and comments. Optionally, you can include features like sorting reviews by rating or date, pagination, and the ability to upvote or downvote reviews.
3. Backend Services:
- Review Creation: When a customer submits a review, you need to create a service that receives the form data and stores it in the database. Validate the data to ensure it meets the required criteria (e.g., rating within a specific range).
- Review Retrieval: Implement a service to retrieve the reviews for a specific product. This service should query the database and return the relevant review data.
- Rating Calculation: To determine the overall product rating, you can calculate the average rating based on the individual ratings received for that product. This can be done using a service or through database queries.
4. Integration with Product Pages:
- Modify the product detail page template to display the overall rating for each product. This rating can be dynamically updated whenever a new review is submitted.
- Add a link or button on the product page that directs customers to the section displaying reviews.
5. Moderation and Management:
- Implement moderation features to review and approve customer submissions before they are publicly displayed. This step helps in maintaining the quality and appropriateness of reviews.
- Provide an administration interface where site administrators can manage reviews, edit or delete them if necessary.
6. Analytics and Reporting:
- Track and analyze review data to gain insights into customer sentiment, product performance, and areas for improvement.
- Generate reports on customer ratings and reviews to understand trends, identify popular products, and make data-driven decisions.
It's worth noting that the implementation details may vary depending on your specific requirements and the version of SAP Commerce you are using.
